SENIOR EXECUTIVE HUMAN RESOURCES CONSULTANT

Sr. Human Resources Consultant with over 20 years experience providing superior expertise in the areas of Organizational Training and Development, Recruiting and Placement, Project Management and Business Operational Skills; Expertise in providing job readiness skills significantly impacting employability through leadership, training and consulting; proven track record in workforce development with exceptional feedback from client base regarding return on investment to the communities served. Relied upon by senior management as a key strategist, solution-finder, and problem solver who excels in creating win-win scenarios optimizing stability, compliance, and productivity; Able to function in a highly disciplined, mission critical culture with the ability to readily adapt to any environment.

EDUCATION

BELLHAVEN COLLEGE · Jackson, MS · Bachelors Degree-Business Administration

RECENT ACCOMPLISHMENTS

  • Developed and facilitated training to clients in Effective Communication, Conflict Resolution, Workplace Violence Prevention, Title VII Employment Laws, Effective Meeting Facilitation, Customer Service and Facilitation Skills for Trainers (RRMG-HR)
  • Created and delivered quarterly seminars/workshops to small business owners through MMBC, topics include:  Diversity Awareness Training, Finding and Retaining Good Employees, Awards and Recognition Programs, and other topics as designated by client (RRMG-HR)
  • Conducted HR Audits for small businesses resulting in implementation of compensation incentive program and employment related legal compliance (RRMG-HR)
  • Re-engineered new processes for business clients resulting in new business as well as new internal processes that have increased customer retention  (RRMG-HR)
  • Developed a formalized New-Hire Orientation and On-Boarding Program that improved communication and decreased learning curve (Johnson & Johnson)
  • Implemented recruiting strategies resulting in filling all open positions for the first time in the history of the JNJ facility in Memphis, as well as created a pipeline to fill new and replacement positions immediately resulting in reduction of overtime from 12 hours/7 days per week to 9-10 hours/5 days per week with rotating Saturdays and no Sundays  (Johnson & Johnson)
  • Create and implemented retention and positive employee relations programs resulting in reduction of employee complaints from 40 hours plus per week to an average of 10 hours per week and reduced turnover from 42% to 27% (Johnson & Johnson)
  • Streamlined HR processes and procedures that improved efficiency and reduced overtime hours for human resource staff (Johnson & Johnson)
  • Implemented payroll tracking and audit system resulting in a cost savings of an average of $100,000 per month in overpayment of overtime hours (Johnson & Johnson)
  • Implemented succession plan and career paths, which led to increased retention in management/professional level positions and decreased time to fill open positions by two months (Nike and T&B)
  • Designed and implement competency-based interviewing and selection process and employee involvement programs, which decreased employee turnover from 60% to 14% (T&B)
  • Saved $300,000 over three years by implementing LEAN/Six Sigma Concepts into HR processes
  • Increased facility profits 30% by designing and implementing a pay-for-performance system resulting in increased productivity, quality, and attendance (T&B)
  • Created a new payroll process and implemented a new time/attendance system, which increased payroll accuracy from 60% to 99.98% and generated a cost savings of $50,000 the first year T&B)
  • Lead HR Project Team in the implementation of HR Shared-Services Model (Nike)
  • Developed and implemented an Internal Temporary/Casual staffing program that reduced turnover, increased productivity, improved quality and decrease theft of products resulting in cost savings of over 1 million dollars (Nike)

PROFESSIONAL HIGHLIGHTS

Right Resource Management Group-HR Memphis, TN · 2005 – Present

President/Owner — Human Resource Consulting

  • Human Resource Administration – Provide on-site HR services to small business clients which includes managing the entire HR function from recruiting, staffing and benefits to managing the HRIS system, developing Affirmative Action Plans, investigating employee-relations complaints, developing and streamlining HR processes to developing and implementing new policies and procedures.  Design employee handbooks and policy manuals.
  • Training & Development Programs – Design and facilitate leadership, supervisory, and employee training programs specific to the needs of the client.   Training Modules include but are not limited to:  Supervisory Skills, Leading the People and Leading the Business, Managers vs. Leaders, Effective Communication, Conflict Resolution, Customer Service, Workplace Violence Prevention, Time Management, Title VII Employment Laws, Effective Meeting Facilitation, Interviewing and Selection, Goal Setting the SMART way, Managers and Leaders off-site teambuilding and strategic planning sessions.
  • Recruiting & Staffing (direct and indirect staffing) – Provide on-site recruiting for long-term assignment, permanent and temporary staffing.
  • Strategic Business Consultation – Partner with clients to provide on-site human resource services from running the day-to-day HR office to long-term HR projects, conduct HR Audits, make recommendations and assisting clients with implementation phase, and assisting with streamlining HR processes by using Lean/Six-Sigma Concept and writing SOP’s.

Johnson & Johnson Healthcare Systems · 2006 – 2007

Manager, Human Resources – Memphis Logistics Center

  • Developed and implemented HR processes and procedures to increase efficiency, quality of work and productivity.
  • Designed and implemented training modules to include Formal New-Hire Orientation
  • Program, re-orientation of all employees regarding company policies, procedures, Compensation/Benefits and Sexual Harassment.
  • Created and implemented recruiting/staffing strategy including competency-based interviewing and selection process, which decreased time to fill positions and reduced turnover from 45% to 28%.
  • Coached and trained managers and supervisors in conflict management, effective communication, and performance management, which decreased time spent on employee relation complaints from 40 hours plus per week to an average of ten hours per week.
  • Implemented the utilization of the onsite EAP Counselor to assist with conflict and anger management.

Thomas & Betts Corporation/Byhalia, MS · 2000 – 2006

Director, Human Resources – U.S. Distribution Centers (Multiple Locations)

  • Managed all HR functions for the U.S. Distribution Centers. Served as HR business partner to develop and support strategic business plans. Assisted in shifting the culture from management/employee to team oriented.
  • Upgraded and documented HR policies/procedures and safety programs.
  • Implemented KRONOS system – decreased time to process payroll and errors realizing a cost savings of over $100,000 the first year.
  • Managed, developed, trained, and motivated the HR team. Designed and implemented a performance based compensation program.
  • Designed and implemented learning and development programs, including content development for computer-based training.
  • Developed Staffing Model and Retention Strategies. Developed and implemented Succession Plans and Career Paths.

NIKE, INC/World Campus/Beaverton, OR · 1990 – 2000

Human Resources Manager · 1998-2000

  • Provided HR leadership and direction aligned with the USA regions business plan.
  • Responsible for the development and implementation of succession planning and diversity programs.
  • Supervised employee relations to ensure all processes were compliant with governmental regulations as well as corporate policies.
    • Partnered with staffing managers to develop, manage, and implement detail-staffing models based on strategic plans and projections.
    • Provided HR expertise and leadership in the areas of organizational design, re-organizing of business units, and organizational training and development.

  • Provided leadership and managed the Training Team, which consisted of a Training Manager, Training Team Leader, and 8-10 Functional Trainers.
  • Delivered training modules in Civil Treatment for Managers and Employees for Tennessee, North Carolina, and Beaverton, OR.
  • Delivered mid-year and year-end Coaching for Excellence (CFE) training to all leaders and people managers.

Human Resources Manager · 1992-1998

  • Led HR planning process and implementation, as well as community involvement.
  • Selection, management, and development of the HR team. Coached and trained managers on HR issues including job design/success profiles, team building, organizational structure, diversity, and managing change.
  • Partnered with business leaders to develop diversity goals and created a recruiting plan that met and exceeded goals.
  • Developed compensation programs and awards systems that incorporated individual and team performance.

Senior Recruiter/Human Resources Advisor · 1990-1992

  • Managed recruiting and selection functions for three locations (TN & NC)
  • Partnered with management staff to develop and implement strategic staffing and retention plans to pro-actively meet and support the business.
  • Developed and monitored Succession/Diversity Plans.

PEPSI-COLA COMPANY · Memphis, TN · 1985 – 1990

Assistant Human Resources Manager

  • Recruited and selected employees for multiple site locations in MS and TN.
  • Supervised payroll, benefits, and insurance claim functions.
  • Managed annual performance review and salary increase process.