AREAS OF EXPERTISE

Situational Problem Solving

Crisis Management

Consensus Building & Teaming

Training & Development

Critical Decision Making

Performance & Productivity

Optimization

Strategic Planning

Root Cause Analysis

SYSTEMS KNOWLEDGE

Microsoft Office

Word

PowerPoint

Access

Excel

Windows 95, 97, 98, 00, 07

Microsoft Outlook

KRONOS

HRIS Management Systems (SAP & PeopleSoft)

CERTIFICATIONS

AchieveGlobal, Inc.  · Leadership & Customer Service Certified Trainer · Tampa, FL

ELI INSTITUTE · Civil Treatment-Certified Legal Trainer · Atlanta, GA

THOMAS & BETTS CORPORATION Ethics &  Compliance Trainer/Coordinator · Memphis, TN

Insights, Inc.    Leadership & Personality Profiler and Facilitator

COMMUNITY SERVICE

LOCAL WORKFORCE INVESTMENT BOARD  Vice-Chair

MEMPHIS REGIONAL CHAMBER  EXISTING BUSINESS TEAM  Committee Member